Jason: Good afternoon. I have a reservation under the name Chen.
Olivia: Welcome! Let me look that up for you. Could I have your first name?
Jason: It's Jason. Jason Chen.
Olivia: Perfect. I have you booked for three nights in a deluxe room. Could I see your passport and a credit card for the deposit?
Jason: Of course. Here you go.
Olivia: Thank you. The deposit is one hundred dollars, which will be returned at check-out if there are no extra charges.
Jason: Understood. What time is breakfast served?
Olivia: Breakfast is served from 6:30 to 10:00 in the restaurant on the second floor.
Jason: Great. And what is the Wi-Fi password?
Olivia: The Wi-Fi password is on your key card. The network name is HotelGuest.
Jason: Got it. Where is the elevator?
Olivia: Take the hallway to your right, and the elevator is at the end. Your room is on the fifth floor, room 512.
Jason: Could I have a late check-out?
Olivia: Of course. Late check-out is available until noon. I will make a note on your reservation.
Jason: That's perfect. Thank you!
Olivia: Enjoy your stay! Feel free to call the front desk if you need assistance.
Jason: Good morning. I'd like to check out, please.
Olivia: Of course, Mr. Chen. Here is your final bill.
Jason: There seems to be an extra charge on my bill. What is this fee for?
Olivia: I apologize for the confusion. That charge was added by mistake. I will remove it right away.
Jason: Thank you. My flight is not until this evening. Can I leave my luggage here until this afternoon?
Olivia: Absolutely. Our luggage room is near the entrance. I will give you a tag for your bags.
Jason: That is very helpful. I really appreciate it!
Olivia: You're welcome. We hope to see you again, Mr. Chen!