Working With a Difficult Coworker

發布日期:2026-08-28 職場與商務 Level 2
Working With a Difficult Coworker
01

About This Article

關於這篇文章
背景
職場中,每個人的溝通方式與工作習慣都不同,因此同事之間偶爾會發生摩擦。透過具體討論問題、尊重彼此需求,通常比直接責備更能改善合作關係。
  • 艾蜜莉與難相處的同事合作
  • 她先了解對方的工作習慣
  • 雙方針對工作方式進行溝通
  • 建立清楚規則後合作改善
02

Listen First

先聽文章
00:00 / 00:00
03

Reading

閱讀文章
English

Emily works with Jack on a monthly sales report. Jack is experienced, but he often changes the report without telling her. Sometimes he sends important information late, so Emily has to work quickly before the deadline. She feels frustrated because she is not sure which version is correct.

At first, Emily wanted to complain to their supervisor. Instead, she decided to speak with Jack directly. She invited him to have coffee and described the problem calmly. She used examples from the last two reports rather than making a personal criticism.

Jack explained that he liked to make changes after checking new numbers. He did not realize that his actions made Emily's work more difficult. Together, they created a simple process: Jack would mark every change and send new information before three o'clock. Emily would review the report and ask questions in one message.

The new process did not solve every problem immediately. However, their communication became clearer, and they began to trust each other more. When Jack missed a time once, Emily reminded him about their agreement instead of becoming angry. Working with a difficult coworker was still challenging, but a respectful conversation made the job much easier.

中文翻譯

艾蜜莉和傑克一起製作每月的銷售報告。傑克很有經驗,但他常常在沒有告知她的情況下修改報告。有時他很晚才寄來重要資訊,所以艾蜜莉必須在期限前快速工作。她感到很挫折,因為她不確定哪個版本才是正確的。

一開始,艾蜜莉想向主管抱怨。然而,她決定直接和傑克談談。她邀請他一起喝咖啡,平靜地描述問題。她提出前兩份報告的具體例子,而不是進行人身批評。

傑克解釋說,他習慣在確認新數字後才修改內容。他不知道自己的行動讓艾蜜莉的工作更加困難。他們一起建立了一個簡單的流程:傑克要標示每項修改,並在下午三點前寄出新資訊。艾蜜莉則會檢查報告,並在一封訊息中提出問題。

新的流程沒有立刻解決所有問題。然而,他們的溝通變得更清楚,也開始更加信任彼此。有一次傑克晚了些時間,艾蜜莉提醒他們的約定,而不是生氣。和難相處的同事合作仍然具有挑戰,但一次尊重彼此的談話讓工作容易多了。

04

Key Words

重點詞彙片語
5 個
05

Expressions

慣用句
5 則
06

Conversation

情境對話
15 句

以下是延伸自本篇主題的情境對話,試著跟著唸,再把自己的想法說出來。

00:00 / 00:00
E
Emily
Hi Jack, can we talk about the monthly sales report?
嗨,Jack,我們可以談談每月的銷售報告嗎?
J
Jack
Sure. Is there a problem with the report?
當然可以。報告有什麼問題嗎?
E
Emily
Sometimes you change the report without telling me, so I am not sure which version is correct.
有時候你會直接修改報告卻沒告訴我,所以我不確定哪個版本才是正確的。
J
Jack
I usually make changes after I check the new numbers.
我通常是在確認新數字後才修改報告。
E
Emily
I understand, but sometimes you send me the information very late.
我了解,但你有時候太晚才把資料傳給我。
J
Jack
I did not realize that it made your work more difficult.
我不知道這會讓你的工作變得更困難。
E
Emily
For example, I had to finish the last report very quickly before the deadline.
例如,上次我得在截止時間前很快地完成報告。
J
Jack
I am sorry about that. What can we do to improve our work?
很抱歉。那我們可以怎麼做來改善合作呢?
E
Emily
Could you mark every change you make in the report?
你修改報告時,可以把每一項變更都標示出來嗎?
J
Jack
Yes, and I can send you new information before three o'clock.
可以,而且我可以在三點前把新資料傳給你。
E
Emily
Great. I will review the report and ask questions in one message.
很好。我會檢查報告,並把問題集中在一則訊息裡詢問。
J
Jack
That sounds like a simple and clear process.
這聽起來是一個簡單又清楚的流程。
E
Emily
Yes, and if we follow it, we can avoid many problems.
對,只要我們照這個流程做,就能避免很多問題。
J
Jack
I agree. I will try to follow our agreement from now on.
我同意。從現在開始,我會盡量遵守我們的約定。
E
Emily
Thanks, Jack. Talking about it respectfully will make our work much easier.
謝謝你,Jack。用尊重的方式談清楚,會讓我們的工作輕鬆很多。
07

Practice

課後測驗
討論 3 題

Discussion

問題與討論
3 題

以下問題沒有標準答案,請試著用英文說出自己的想法,一題講三到五句話。

  1. 1 How would you talk to a coworker who often gives you information late? Please describe the words you would use.
  2. 2 What is the difference between making a personal criticism and giving a useful example at work?
  3. 3 Tell us about a time when you had to cooperate with someone whose work style was different from yours.